Have a read through our database of self help questions to see if you can find an answer to your question.
Q. I forgot my password, now what?
A. Please navigate to the password reset page to regain access to your account.
Q. How can I change my password?
A. To update your password please login to your account and navigate to the password management page.
Q. Will will my details remain private?
A. Yes, we have a zero tolerance policy against spam.
Q. Can I change my email address?
A. No, currently we do not support this feature..
Q. Can I close my account?
A. To close your account please open the profile page. Please click the 'Delete account' button on this page to submit an account removal request to our staff. Your account will be reviewed for outstanding invoices and then permanently deleted..
Q. When will I be billed?
A. We operate on a NET30 billing cycle so you will receive a new invoice every 30 days.
Q. Are my payment details secure?
A. Yes, your card details are sent directly from your browser to our payment processor, Stripe.
Q. Will I receive an invoice?
A. You will receive an invoice every 30 days directly in your account.
Q. Do you charge a card processing fee?
A. No, the processing costs we incur are built into the price of the plans.
Q. What happens if I go over my usage quota?
A. You will receive email alerts when you have used 75% and 90% of your allotted usage. When you reach 100% usage your API access will be cut-off and you will be notified by email.
Q. What is auto-upgrade?
A. Auto-upgrade is an opt-in feature that you must enable. When enabled, your account will automatically be upgraded to the next largest billing plan when you exceed the usage quota in your current billing plan.
Q. How can I upgrade/downgrade?
A. To upgrade or downgrade your subscription plan simply go to the plans page in your account and click the "switch to" button on the plan you'd like to move to.
Q. How can I cancel my subscription?
A. To cancel your subscription plan simply go to the account page in your account and click the "cancel subscription". You will continue to be able to use the API until the end of the billing cycle as usual.
Q. Where can I find API documentation?
A. Please see our docs page to review our API documentation and other information.
Q. Do you provide API call logs?
A. Yes, you may review your web API usage in your personal API log and enjoy indefinite storage.
Q. Do you offer API integration help?
A. Yes, for assistance please contact us via the contact form. Please include as much information as possible about your configuration and the issues you are facing.
Q. How do I setup an IP whitelist entry?
A. Navigate to the API IP whitelist page and enter the IP address of your web server.
Can't find the answer to your question? Please contact us!